This Privacy Policy explains how PureSpace Cleaners handles personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in or move-out cleaning services.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering a contract, compliance with legal obligations, legitimate interests in operating and improving our services, or consent where required. We limit processing to what is relevant for the requested cleaning service, booking administration, and related communication.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing is based on consent. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected. Some requests may be limited by legal retention duties or by the need to complete a service or resolve a dispute.
We use personal data to respond to inquiries, prepare and confirm custom quotes, review property scope and access details, schedule appointments, coordinate handover timing, carry out the cleaning visit, manage payments and records, communicate about the service, maintain website security, and comply with legal and accounting obligations. We may also use limited data to improve service administration and to handle complaints or follow-up matters.
We may share personal data with trusted service providers that support website hosting, communication tools, payment processing, scheduling, record keeping, or similar operational functions. These parties act on our instructions or as independent controllers where required by law. We do not sell personal data, and any sharing is limited to what is necessary for the relevant service or legal purpose.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also share information where disclosure is needed to prevent fraud, address security issues, or enforce our terms and service arrangements.
We may process identification and contact details, property and access information, booking preferences, service scope details, payment-related records, communication content, and limited technical data such as device or browser information. Where condition photos are provided, they are used to assess the property scope and coordinate the cleaning visit.
We collect personal data when you contact us by phone, email, or contact form; when you request a quote; when you share property details or condition photos; when you confirm an appointment or access arrangement; and when you communicate with us during or after the service. We may also receive limited data from payment processing or technical systems used to operate the website.
We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and, if enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, through any cookie notice or preference tool on the site. Blocking some cookies may affect basic site functions, form handling, or preference retention. We do not rely on cookies to collect more data than is needed for the website to operate and to understand general usage.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. If we rely on consent for a specific activity, you may withdraw that consent without affecting prior lawful processing.
To exercise a privacy right, please send a clear request using the contact details in this policy and include enough information for us to verify your identity and locate the relevant record. We may ask for additional details if needed to protect your data and to ensure the request is handled correctly. If a request is not fully granted, we will explain the reason where the law requires us to do so.
We keep personal data only for as long as needed to manage inquiries, prepare quotes, perform the service, maintain business records, meet legal obligations, and resolve claims or disputes. When data is no longer required, we delete it or anonymize it where practical and lawful. Some records may be retained for accounting, tax, or compliance purposes for the period required by law.
If we make material changes, we will update the policy text on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date. We encourage users to review the policy periodically so they remain informed about how their data is handled.
